Online user guide

First time login - existing customers

If you are an existing member, your account is set up.

Please use the email address you have provided us and set your password by selecting ‘Forgot password’. This will be your password for future logins.

All existing customers are required to reset their password upon accessing the online portal for the first time.

Creating an account - new customers

If you haven’t visited us before or do not have an existing account with us, please visit My Account. Select 'Join now' and follow the prompts to create your account. 

Not sure if you have an account?

1. Visit the online My Account.
2. Select 'Forgot password'. A new page will load.
3. Type in your email.
4. Select 'Submit'.
5. If you have an account, you will receive an email to reset your password.
6. If you do not have an account, a message will load stating 'Email address not found'.
7. If your email address was not found, this means there is no associated account to the email you entered. If this occurs and you are an existing member, please contact us to check which email address you have provided us.

Existing customers 

1. Login to My Account using your email address and password.
2. Select ‘Account’ on the navigation bar located on the top of the page.
3. Select ‘Contract details’ on the second top navigation bar.
4. Follow the prompts to complete the renewal or purchase of a new membership.

5. Review your membership summary and e-sign your membership agreement. Select your preferred payment method and process the membership payment.

   Congratulations! You are now a member, please check your email for further information.

If you do not have an account with us

1. Visit My Account.
2. Click ‘Join now’.
3. Select your preferred venue, membership type and start date.
4. Follow the prompts to complete the membership sign up form and create a new online account. Your email address is your customer portal username.
5. Review your membership summary and e-sign your membership agreement. Select your preferred payment method and process the membership payment.

Congratulations! You are now have an active membership, please check your email for further information.

Existing Multi-visit Pass Holders:

Once your current multi-visit pass expires, you can easily purchase a new multi-visit pass via your My Account portal by following the below instructions.

New Customers:

You can purchase a multi-visit pass by clicking ‘Join now’ on the My account portal.

Refer to ‘How to login – New Customers.’ Then follow the below instructions in your My Account portal. 

1. Login to My Account using your email address and password.
2. Select ‘Shop’ on the navigation bar located on the top of the page.
3. Select ‘Visit passes’, choose the multi-visit pass you want to purchase and click ‘Add to cart’.
4. Continue shopping to purchase another item or go to cart to make payment and checkout. 
5. Review you cart summary and select ‘Go to payment’.
6. Once payment is processed, you will receive a booking confirmation email and be able to use your multi-visit pass. You can also view and manage your bookings via your My Account portal under ‘My bookings’.

1. Log in to My Account using your email address and password.
2. Select ‘Group Fitness and Social Sports’ which is located under 'Book'.
3. Using the ‘Change club’ feature select the venue you wish to book a class at.
4. Use the class filter to select your group fitness or aquatic group fitness class, date and preferred time.
5. Select 'Book' and follow the prompts to finalise the booking and process payment if required. Accounts with multiple payment plans will be prompted to select which individual they wish to register.
6. Once booked, you will receive a booking confirmation email, and you can also view and manage your bookings via your My Account portal under ‘My bookings’.

1. Log in to My Account using your email address and password.
2. Select ‘My Bookings’ on the top navigation bar, which will direct you to your upcoming bookings across Blacktown’s aquatic and leisure centres.
3. Select the booking you’d like to cancel and select ‘cancel booking’

1. Log in to My Account using your email address and password.
2. Select ‘Group Fitness and Social Sports’ which is located under 'Book'.
3. Using the ‘Change club’ feature select Blacktown Leisure Centre Stanhope
4. Use the class filter to select your preferred program and date.
5. Select 'Book' and follow the prompts to finalise the booking and process payment.
6. Once booked, you will receive a booking confirmation email, and you can also view and manage your bookings via your My Account portal under ‘My bookings’.

1. Log in My Account using your email address and password.

2. Select ‘Court Hire and Children’s Programs’ which is located under 'Book'.

3. Using the ‘Change club’ feature select Blacktown Leisure Centre Stanhope.

4. Use the class filter to select tennis, your date and time.

5. Select 'Book' and follow the prompts to finalise the booking and process payment.

6. Once booked, you will receive a booking confirmation email, and you can also view and manage your bookings via your My Account portal under ‘My bookings’

1. Log in to My Account using your email address and password.

2. Select ‘Court Hire and Children’s Programs’ which is located under 'Book'.

3. Using the ‘Change club’ feature select the venue you wish to book at.

Note: Stadium facilities are only available to Blacktown Leisure Centre Stanhope and Charlie Lowles Leisure Centre Emerton.

4. Use the class filter to select your sport, date and time.

5. Select 'Book' and follow the prompts to finalise the booking and process payment if required. Accounts with multiple payment plans will be prompted to select which individual they wish to register.

6. Once booked, you will receive a booking confirmation email, and you can also view and manage your bookings via your My Account portal under ‘My bookings.’

1. Log in to My Account using your email address and password.

2. Select ‘Court Hire and Children’s Programs’ which is located under 'Book'.

3. Using the ‘Change club’ feature select Blacktown Leisure Centre Stanhope.

4. Use the class filter to select squash, date and time.

5. Select 'Book' and follow the prompts to finalise the booking and process payment.

6. Once booked, you will receive a booking confirmation email, and you can also view and manage your bookings via your My Account portal under ‘My bookings’.

1. Log in to My Account using your email address and password.
2. Select ‘Court Hire and Children’s Programs’ which is located under 'Book'.
3. Using the ‘Change club’ feature select the venue you wish to book at.

    

   Note: The Kidz Blitz Holiday Program is only offered at Blacktown Aquatic Centre, Blacktown Leisure Centre Stanhope and Charlie Lowles Leisure Centre Emerton.

4. Use the class filter to select your preferred program and date(s).
5. Select 'Book' and follow the prompts to finalise the booking and process payment.
6. Once booked, you will receive a booking confirmation email, and you can also view and manage your bookings via your My Account portal under ‘My bookings.”

Note: Please note, medical and lunch order forms must be emailed to nominated venue prior to booked day.